Shipping & Delivery

What are the lead times for the products sold?
Since you are able to personalize most of our products, the lead times may range from 3 to 6 weeks. Once the product(s) is ready to be shipped, we will contact you to confirm the delivery date.

Do you charge for delivery or shipping?
A fee is charge for all deliveries. Freight charges will be determined at time of purchase. For orders that include multiple items, those will be grouped and shipped together. Should the buyer request multiple deliveries, charges may apply accordingly.

Upon delivery, what should I expect?
An adult must be present upon delivery – if no one is home upon delivery, a rescheduling delivery fee will apply. 

Will the furniture be installed upon delivery?
If the customer choose the “white glove” delivery option, items will be unwrapped, assemble and positioned at the location of your choosing. All waste packaging will be removed and recycled. Note that there are limits to the service and therefore we cannot carry out electrical fitting, wall hanging of items or moving / removing of existing furniture. It is imperative for all customers to check the access into the property as delivery and set up will be actioned on the basis that you have checked the dimensions of the items you purchased and that it fits through all doorways, stairwells and within the area of intended use. Lectus Furniture is not responsible for this stipulation within the ordering and purchasing process.