What is Lectus return policy?
We are committed to our customer’s satisfaction and confident with the products that we sell. If you would like to exchange a standard product where no finish options have been specified by you, please contact us within 5 days for an exchange. Should you decide to return the item and opt for a refund; the funds refunded to you will be the price of the item minus the shipping / pick-up cost on the original shipment / delivery. We will provide you with these costs at the time you request the return. No returns will be accepted after 5 days. Returns are also not accepted on special orders or clearance items; all such sales are final and will be noted as such on the original invoice.
The items you exchange or return must be in new and unused condition with all the original packaging and product tags still attached. New and unused means that there are no marks on the item or signs of any wear. We will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. Goods can be returned to our Shader Road location and if required, we can arrange for the unwanted product to be collected at your cost. The cost of returning any unwanted products will be the responsibility of the buyer. Please ensure you keep all the original packaging and carefully repackage the item for transit as it is also the buyer’s responsibility to insure the goods for transit.
Please contact us at email@example.com should you choose to exchange or return an item. Kindly include the invoice and order numbers in your email. We will contact you within 3-5 business days and coordinate the return or exchange process with you. Should you choose to return an item directly to the store, we kindly ask you to contact us in advance to advice on the date and time you are planning to visit the store.
Please note that where items are large or fragile (as determined by Lectus Design) we reserve the right to nominate a specialist furniture handler for return transit and pass the cost of this service onto the customer. This transportation charge will be charged each time the customer accepts a return collection date but then subsequently fails to meet it.
The value of all accurately returned and unwanted products will be credited to the original purchaser’s credit or debit card minus any relevant collection charges within 72 hours of receipt by us of the return. The same procedure and guidelines should be followed if you would like to exchange your order but collection and re-delivery charges will apply if required and any necessary revised payments processed.
Lectus Design reserves the right to modify and change the characteristics, design and specifications, as well as introduce improvements to its products without notice or obligation to carry out changes and modifications to products already sold or manufactured.